As more companies implement robotic process automation (RPA) to free up time for business growth, RPA vendors are competing for customers in any way they can. Be skeptical of RPA vendor claims, one financial expert says.
Many RPA vendors claim to be experts in a certain technology. Companies should choose a small element of a simple process for a proof-of-concept to assess the potential of RPA, the expert says.
Additionally, RPA vendors often claim to have a team of experts that can help implement the new technology. That’s not the same as promising to send enough of their people to implement a solution. Companies should get vendors to confirm the number of experts they will send for implementation before striking a deal.
Here are some other ways to verify vendor claims and manage RPA deployment.