Introducing new technologies can cause significant disruption as employees navigate the learning curve. Keeping human nature in mind can be the key to smooth transitions.
Futurist Geoffrey A. Moore, author of “Crossing the Chasm,” has identified five personality categories people tend to fall into when confronted with the various technology initiatives that firms are now—or will soon be—considering.
Knowing how to spot these types and how to work with them can help smooth technology transitions.