Almost two-thirds of tax professionals who responded to an annual AICPA survey about IRS customer service said it takes over 90 days for the agency to respond to correspondence.
The survey showed that 63% of respondents said the IRS took over 90 days to provide a substantive response in the 2024 tax season as opposed to a computer-generated letter or an acknowledgment letter.
That's down substantially from 81% in 2022, at the height of the COVID-19 pandemic, but almost double the low of 32% in 2019. The AICPA survey began in 2016.
Another major area of discontent is whether customer service representatives answer questions on the Practitioner Priority Service hotline correctly without transferring to another agent, the survey showed. See more findings.