Despite improvements in taxpayer services at the IRS, a new report from the National Taxpayer Advocate indicates the agency remains slow in resolving identity theft cases.
The 2025 Objectives Report to Congress highlights the delays in resolving self-reported identity theft cases, which have worsened since the previous report.
As of April, the IRS took more than 22 months to resolve these cases and had approximately 500,000 unresolved cases in its inventory.
The delays are particularly challenging for low-income taxpayers who rely on tax refunds for day-to-day living expenses and may struggle to secure loans. Read more.