IRS touts improved customer service

March 27, 2024

The IRS is reporting a smooth tax filing season, with no backlog of paper returns and improved customer service.

The agency has received over 71 million tax returns, processed 98% of them and expects to receive the remaining returns by the April 15 deadline.

About 70% of filers will get refunds, with an average refund of $3,109, 6% higher than last year.

The IRS is also testing a new program that allows taxpayers to file directly with the government for free. Read more.

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