Accountants report that there’s been a shift to advisory services to better meet the needs of clients and improve revenue. Relationships are changing, too.
Clients have many options, especially with virtual services, so it makes sense to do everything you can to retain clients by becoming an integral part of solving their problems.
Prioritizing communication, building a client-centric culture and gathering feedback will help you strengthen that trust while meeting your client’s needs and adding value. Consider these tips.