The IRS has announced the availability of expanded chatbot technology to help quickly answer basic questions for people receiving notices about possibly underreporting their taxes.
The new chatbot feature will assist taxpayers who receive notices CP2000, CP2501 and CP3219A. These mailings alert taxpayers if the tax information the IRS received from third parties doesn't match the information they provided themselves to the IRS.
The IRS is using funding through the Inflation Reduction Act to support this technology expansion. Learn more.