The IRS has unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues.
The Taxpayer Experience Office will focus on all aspects of taxpayer transactions with the IRS across the service, compliance and other program areas.
To help drive the direction toward a better taxpayer experience, the Taxpayer Experience Office has identified key activities for the IRS to focus on over the next five years.
Some areas of improvement in the near term include expanding customer callback, expanded payment options, secure two-way messaging and more services for multilingual taxpayers.
The office will add more staff in the coming months, the IRS said. Read more.