The Art of Listening (Free to Members)
Presenter
Dave Molenda,
Owner,
Positive Polarity, LLC
Overview
Think of your last call with a customer, what percentage of the time were you speaking versus listening? Then, dig deeper and consider if you were really listening or simply hearing. In this interactive session, you will learn eight tips to improve your listening skills. Then, test yourself and find out how good your listening skills really are!
NOTE: Certificates of attendance showing the CPE credit earned from this On-Demand program will be sent to your primary email on file approximately 2 weeks after viewing as we receive attendance reports from our streaming service provider. Members will also see this program reflected in their CPE tracker.
